Learning path · Basic
Customer service
Helping customers in a friendly manner and handling their data carefully.
3 courses · approximately 11 weeks
Based on 10 minutes a day, 5 days a week. Only existing lessons count.
Curriculum
1.Customer service
4 lessons · 33 minutes
- The first impression8 min
- Active listening8 min
- Handling complaints9 min
- A lasting relationship8 min
2.AI assistants for your job
47 lessons · 470 minutes
- What an AI assistant is and is not10 min
- ChatGPT, Claude and Copilot: which to use for what10 min
- Your first conversation10 min
- Working with files, photos and speech10 min
- Habits for reliable answers10 min
- Beginner mistakes that waste time10 min
- Why a good question makes the difference10 min
- The four ingredients: role, context, task, format10 min
- Providing business context without sensitive data10 min
- Asking for the right format10 min
- Improve rather than start again10 min
- Save what works10 min
- What information must never go into an AI tool10 min
- GDPR and customer data in practice10 min
- Company settings and business accounts10 min
- Checking for errors and fabricated information10 min
- A simple AI policy for your business10 min
- Write and reply to emails faster · Coming soon10 min
- Summarising long documents · Coming soon10 min
- Preparing meetings and writing minutes · Coming soon10 min
- Research without getting sidetracked · Coming soon10 min
- Understanding and explaining figures in Excel · Coming soon10 min
- Writing in your own voice · Coming soon10 min
- Your daily AI routine · Coming soon10 min
- Projects and custom assistants: when and why · Coming soon10 min
- Create a project · Coming soon10 min
- Giving fixed instructions · Coming soon10 min
- Adding your own documents · Coming soon10 min
- Connecting to Outlook, Teams or Drive · Coming soon10 min
- Maintaining and sharing with colleagues · Coming soon10 min
- From a one-off prompt to an established way of working · Coming soon10 min
- Describe a procedure step by step · Coming soon10 min
- Recording inputs and outputs · Coming soon10 min
- Test before you trust it · Coming soon10 min
- A set of working practices for your role · Coming soon10 min
- Building a presentation · Coming soon10 min
- Creating a quotation or brochure · Coming soon10 min
- A simple page or form without code · Coming soon10 min
- Having a small tool built · Coming soon10 min
- Having errors corrected · Coming soon10 min
- Share the result with your team · Coming soon10 min
- Breaking large tasks down into steps · Coming soon10 min
- Processing long documents · Coming soon10 min
- Requesting structured output · Coming soon10 min
- Quality and fact-checking · Coming soon10 min
- Keeping a human in the loop · Coming soon10 min
- Using AI across your team · Coming soon10 min
3.GDPR basics
4 lessons · 38 minutes
- What is personal data?9 min
- When may you process data?10 min
- People's rights9 min
- Data breach: what now?10 min